Terms and Conditions

  • All prices and availability of products are subject to change without prior notice.
  • Cakeowl.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price on its Website. This shall be regardless of whether the order has been confirmed and whether the payment has been levied via credit card. In the event that the payment has been processed cakeowl.com shall immediately
  • In a credit card transaction, you must pay using your own credit card. Cakeowl.com shall not be liable for any credit card fraud.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by cakeowl.com for redelivery shall be claimed from the User placing the order.
  • Cakeowl.com, shall not be liable for any delay in delivery that may be caused by flood, fire, wars, or any cause that is beyond the control of cakeowl.com

Return/Refund Poliy

  • Cakeowl.com do best to give you our best quality of product.
  • Cakes are non-returnable products.
  • We will not entertain any complaint for any product after 3 hours the time of delivery.
  • It’s the cost of material should be borne by customer.
  • If client paid twice for one transaction, the duplicate charge will be refunded within 24 hrs via same source to the same payment method.

Shipping Policy

  • Proof of delivery will be provided in case of any dispute in delivery.
  • The delivery will NOT be redirected / redelivered to any other address in any circumstance.
  • We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.
  • We will consider the order as “executed” in the following cases :

    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate / Reception / Neighbor.

    The image displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.

    THE USER OF Cakeowl.com IS PRESUMED TO HAVE READ ALL THE TERMS AND CONDITIONS HEREIN AND IS DEEMED TO HAVE AGREED, UNDERSTOOD AND ACCEPTED UNCONDITIONALLY ALL THE TERMS, CONDITIONS, PROCEDURES AND RISKS OF USING THE SERVICES AND CAN NOT AT ANY TIME CLAIM IGNORANCE OF ANY OR ALL OF THEM. ALL RELATIONSHIP OF ANY USER WHERESOEVER SITUATED IS GOVERNED BY AND IN ACCORDANCE WITH THE LAWS OF NATIONAL CAPITAL TERRITORY, DELHI, INDIA.