Terms and Conditions

  • All prices and availability of products are subject to change without prior notice.
  • Cakeowl.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price on its Website. This shall be regardless of whether the order has been confirmed and whether the payment has been levied via credit card. In the event that the payment has been processed cakeowl.com shall immediately
  • In a credit card transaction, you must pay using your own credit card. Cakeowl.com shall not be liable for any credit card fraud.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by cakeowl.com for redelivery shall be claimed from the User placing the order.
  • Cakeowl.com, shall not be liable for any delay in delivery that may be caused by flood, fire, wars, or any cause that is beyond the control of cakeowl.com

Return/Refund Poliy

  • Cakeowl.com do best to give you our best quality of product.
  • Cakes are non-returnable products.
  • We will not entertain any complaint for any product after 3 hours the time of delivery.
  • It’s the cost of material should be borne by customer.
  • If client paid twice for one transaction, the duplicate charge will be refunded within 24 hrs via same source to the same payment method.

Shipping Policy

  • Proof of delivery will be provided in case of any dispute in delivery.
  • The delivery will NOT be redirected / redelivered to any other address in any circumstance.
  • We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.
  • We will consider the order as “executed” in the following cases :

    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate / Reception / Neighbor.

    The image displayed on the site are indicative in nature. Actual product may vary in appearance, shape or design as per the availability.

    THE USER OF Cakeowl.com IS PRESUMED TO HAVE READ ALL THE TERMS AND CONDITIONS HEREIN AND IS DEEMED TO HAVE AGREED, UNDERSTOOD AND ACCEPTED UNCONDITIONALLY ALL THE TERMS, CONDITIONS, PROCEDURES AND RISKS OF USING THE SERVICES AND CAN NOT AT ANY TIME CLAIM IGNORANCE OF ANY OR ALL OF THEM. ALL RELATIONSHIP OF ANY USER WHERESOEVER SITUATED IS GOVERNED BY AND IN ACCORDANCE WITH THE LAWS OF NATIONAL CAPITAL TERRITORY, DELHI, INDIA.

Privacy Policy

    We respect that the information you share with cakeOwl.com is highly personal and may be sensitive in nature. You are always in complete control of who can see your information

    Please reach out at info@cakeowl.com if you have any feedback on our privacy policy and controls.

    Information We Collect

    We collect personal and non-personal information when you provide it to us in the course of using our Website. The personal information that we may collect includes your name, gender, location, and email address. The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.

    When you subscribe to our service or otherwise make a purchase through our Website we will collect your name, gender, location, email address, and other information that we request during the registration process.

    In addition, if you communicate with us regarding the Website or any of our services or products we collect any information that you provide to us during the course of our communication.

    We may use analytic and reporting technologies to record non-personal information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click patterns, and the dates and times that the Website and our services are accessed by you. We may in contract with a third party to help us manage, monitor and optimize our Website and measure the effectiveness of our advertising, communications and use of the Website. We may use web beacons and cookies (described below) for this purpose.

    How we protect your information?

    We secures your information with the variety of pre-adopted measures and ensures the clients with the safe mode while entering any personal information at the time of placing order.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    Clients will be responsible for the genuineness of the information being entered while registering.Personal Information contains the First name, Last name, Contact Number, Address, E-Mail id etc. which is collected through safe and secure server only.Clients can enable the cookies option to make his shopping experience better in future,.The company guarantee the clients not to share any personal information to any third parties. We do not sell, trade or transfer any information to any other party at any cost. We respect the privacy of the clients and ensure the long-term trust of clients upon us.If you found any third party link on our website occasionally, please do not follow the same privacy policy as the policy of third party will be separate.This privacy policy complies for the information collected through online mode, not applicable for the information collected through offline mode.Clients can send their feedback, suggestions and complaints through e-mail as no direct online submission mode is not activated. Your response will always be valuable for us to make necessary timely changes.

    Personal information of the clients can be updated with the login-id and password generated while registering in the website.

Our Regular Customers